How can we help?
Find answers to common questions below, or reach out to our support team directly.
Frequently Asked Questions
How do I restore my purchases?
Open the app, go to Settings, and look for 'Restore Purchases'. Make sure you're signed into the same Apple ID you used for the original purchase. If you still have issues, try signing out and back into the App Store.
How do I sync my data across devices?
Most of our apps support iCloud sync. Make sure iCloud is enabled for the app in your device's Settings → [Your Name] → iCloud. All devices must be signed into the same Apple ID.
The app is crashing. What should I do?
First, try force-quitting the app and reopening it. If that doesn't work, restart your device. Make sure you're running the latest version of both the app and your operating system. If issues persist, please contact us with details about what you were doing when the crash occurred.
How do I cancel my subscription?
Subscriptions are managed through Apple, not directly in our apps. Go to Settings → [Your Name] → Subscriptions on your device to view and manage all your active subscriptions.
Can I get a refund?
Refunds are processed by Apple. Visit reportaproblem.apple.com to request a refund for any App Store purchase. We're happy to help troubleshoot issues before you go that route!
Is my data backed up?
If you have iCloud backup enabled for your device, your app data is included. Additionally, apps with iCloud sync store data in your iCloud account. We recommend keeping iCloud backup enabled for peace of mind.
Still need help?
Can't find what you're looking for? Our support team is here to help. We typically respond within 24-48 hours.
Contact Supportsupport@lumonlabs.io
Update Your App
Make sure you're running the latest version from the App Store.
Restart Your Device
A simple restart can resolve many common issues.